Ben Thanh
3.7/5
Open until 10:00 pm
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Details
Information
Reviews
Location

Cuisine type

  • Asian,
  • Vietnamese,

Atmosphere

  • Casual,

Languages Spoken

  • English,
Location
57 York St, London, ON N6A 1A6
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - Ben Thanh

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3.7/5
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Restaurantica12
By

Amazing Food! We can't find it anywhere else!

We have moved away from London area, to western Canada, and we cannot find another good place to get any of the excellent dishes that we have had at Ben Tahn's!! We miss it! The little lady at counter at the Wellington location is great! Always good service, good hot food, and we let them know it! We haven't had any problems!

Atmosphere: 4/5
Food: 4/5
Service: 4/5
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Restaurantica12
By

Good But SLOW

My friends from work introduced me to this restaurant and we all LOVE it and go a fare bit. The food is Awesome but the Service is pretty BAD and SLOW!!! We go because we Love the food but we go knowing we will be there more than an hour because they are slow and not always friendly. Are we crazy for giving them our business? Maybe, but the food is still really good!

Atmosphere: 4/5
Food: 4/5
Service: 3/5
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Restaurantica12
By

We will never return--INCREDIBLY rude!

We used to frequent this restaurant (the York St. location) because they have a number of dishes that we really like. I've always just accepted the mediocre-to-poor service. When the server takes your order (eventually) they MUST read it back to you, because if they don't--they will very likely make a mistake, and at that point it is NEVER their fault. Anyway, the last time we visited, we hadn't been in a couple of months. My fiancee ordered the same dish she normally does... Fried Rice with Pad Thai Sauce. The server said nothing, but when the food was served, it was regular Pad Thai (which she really doesn't much care for). We mentioned politely that this was not what we thought we had ordered. They said we were wrong and that they had never served a dish of that description. Still being polite, I mentioned that we used to regularly order that dish (many, many times). The server went over to the manager--we could hear them bickering away behind our table, then they both came back and challenged us to tell them what was the exact date we had last eaten there. After all that, as we were leaving and paying the bill, that same manager looked at me with a big smile and said "see you again!" to which I replied, "oh no you won't." This wasn't all that was wrong and infuriating on this particular visit, but it was indeed the straw that broke the camel's back. Although I still really like some of the dishes at that restaurant, I will not ever give them my custom, while there are polite, friendly Viet-Thai places in our city who have better service, better prices, and deserve the business. Never again.

Atmosphere: 2/5
Food: 4/5
Service: 1/5
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Restaurantica12
By

Excellent Pad Thai and my favorite spring rolls...

Excellent Pad Thai and my favorite spring rolls ever! The restaurant itself isn't great looking but I don't really care. I want the food to taste good, looks is secondary.

Atmosphere: 3/5
Food: 5/5
Service: 4/5
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Restaurantica12
By

Visited a few times at both locations. Received...

Visited a few times at both locations. Received food cold almost each time, and got it back microwaved. Pad thai is a hit or miss - either bland, or nice and tasty, or extremely spicy. No real consistency. Ordered Basil shrimp and certain I got Sweet and Sour Shrimp since I've ordered it before. Told the server and she tried to convince me that it is indeed Basil Shrimp. They didn't do anything to reconcile it. Rather, the manager told me I've already eaten some of it, so I have to pay for it. Clearly not a winner in customer service. Not very good ambiance.

Atmosphere: 3/5
Food: 3/5
Service: 2/5
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