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The Shoe Doctor represents what it means to be a community minded, people-before-profit kind of business. It may sound kind of corny but I always leave there feeling like my purchase has made a difference, that in some way I've supported fair, honest labour. Owner, Brian Layte, also fixed my favorite sandals so I could wear them for another summer!
I have been a satisfied customer for over 10 years. The owner and staff are personable and relate well with us customers. I have had several pairs of shoes repaired over the years and the work has been excellent. Unfortunately, those of us receiving good service don't tend to write reviews; whereas, when I get bad service, I am quick to communicate my complaints. It is great to shop for shoes in a store where they don't rush you and they ensure the shoes fit well. I have recommended this store to all my colleagues who have had similar experiences as mine at the Shoe Doctor.
I read the reviews on this company prior to contacting them. I work in a small business and know that word of mouth is crucial and that one bad experience for a customer can unfortunately taint future customer's view on the company whether or not the report is an accurate depiction of what happened. So I read the good review and the bad and the business's response to the poor report and decided to give them the benefit of the doubt. When I called them to ask for prices on repairing my boots, the gentleman on the phone asked if I could bring the shoes to the phone so he could see them. I was confused by this question and didn't pick up on the sarcasm until I told him that he wouldn't be able to see the shoes and he sarcastically told me "exactly". I'm not sure why an inquiring new customer was treated so poorly, but perhaps they are too busy and don't need new customers so they don't think they need to treat customers properly. If that is the case, I would strongly recommend consumers to find a new company to repair their shoes as this business apparently doesn't have the time nor inclination to treat customers with kindness and respect.
Business Reply November 22, 2012
Let's Rewind.... Phone Rings "Shoe Doctor" "Hi, Yes How much to fix my shoes?" "Can you bring the shoes close to the phone so I can have a good look at them?" big pause...."How am I suppose to do that?" "Exactly!" Judging by your comment after you clearly didn't find the humour (or even understand it), it was clear it was made by: 1)Someone who does not even live in this area! 2)Someone who has NOT even set foot inside the store but yet takes time to write a review about it! 3)Someone who does not take items in for repair as this is as silly as phoning a dentist for a quote! Every year The Winnipeg Comedy Festival comes to town and I am sure you would benefit to see a few shows....
We were referred to this store by a different shoe store because we were in the market for a pair of Blundstones. After trying on pretty much every style for almost an hour we walked out with 2 pairs...and love them! Great service and they surprisingly pack ALOT of shoes in this unique shop. They also repair shoes in the back. Warning-It is on Westminster Ave in Wolseley NOT on Wolseley.....we drove up and down Wolseley until we asked someone where it was.
Every year in the spring we drop off a pile of shoes, birks and other random stuff such as my purse for repair. They fix nearly everything that we bring in (except our tent that needed the zip fixed...way too costly) Been happy over the years but gave only 4 stars as we had to come back after a pair of shoes wasn't ready. They need more staff or something ,but will still continue to go there.
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