Shoe Doctor The

Do not buy Blundstones . Went to get a pair of Blundstones resoled , agreed to pay $120 and then was repeatedly insulted by the owner because I had purchased them from him over 10 years ago ! What !?? Makes no sense .He actually did me a favour because a quick internet search reveals these boots are no longer made in Aus.and the Australian Boot Co. says after a couple of years they wear out - sole disintegrates- and they cannot be resold .My wife had warned me he had been rude to her previously.

Staff was rude and unhelfull. My work boots were there for repair. Was told a few days. Took over a month for a patch. Mever going back. Ill buy my blundstone work boots else where.

I brought 3 different shoes in for repair on a Sunday. (yes, they are open on Sunday!) One was a sandal with broken strap, another was a leather bootie with a scrape in the toe and the third was a brand new leather bootie (never worn) that showed some flaking of the color on side. I was told he was very busy so it may be more than a week. I got a call in 3 days and I was very impressed with the work! He also repaired a tear in the bootie I forgot about and all 3 repairs cost only $21!

I've never bought...

I've never bought shoes from the shoe doctor but have had 4 different pairs of shoes repaired. High heels and my birkenstock sandals. I have have nothing but great experiences. Love the people that work there. Especially the lady from Salt Spring Island!

Dissapointed

Shortly after Christmas of 2011 my parents purchased me my first pair of Blundstones from The Shoe Doctor. In the middle of the 2013 winter my boots ripped along the inner left boot near the ball of my feet. I took them to the Shoe Doctor and he repaired them for a small fee and told me it was probably not worth it to deal with Blundstone directly for their warranty. I trusted his judgement. In early December of 2013 I was speaking to a friend who was shocked at the lack of aid I received from The Shoe Doctor. He told me the warranty was two years long and advised me to contact Blundstone immediately. I did so and they honoured the warranty and sent me a new pair. Unfortunately my feet had grown and the new pair was too small. I went to The Shoe Doctor in an attempt to exchange the pair that Blundstone sent me for a larger size. It seemed easier than contacting Blundstone again and waiting a few weeks for a new pair in the mail. I explained my story to the owner, Brian, and asked how much he would charge for an exchange. He told me that because I "dealt with Blundstone directly" there was "nothing" he could do. I repeatedly inquired as to why he could not help and he would not give me a straight answer. When I asked why he could not sell the pair I was offering his coworker, Caroline, said, "We don't keep extra pairs in stock." My mother was surprised by my lack of success and being a longtime customer decided to call them herself. When Brain figured out what she was talking about he put her on hold. Caroline picked up and told my mother that had I come in with my boots when the damage occurred I could have received a replacement pair from them. I was not offered a new pair of boots. Had the offer been made, I would have accepted. My family has bought eleven pair of shoes (and sandals) and we have had two pairs of shoes resoled. We are done with The Shoe Doctor.