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Today was my first day ever going to this emergency clinic. I got nothing but discriminated,and humiliated by the receptionist. When asked to speak with her manager she told me she was the boss. When asked for her name to make a formal complaint she would not give me her name. Lack of professionalism something needs to be done.
Business Reply June 20, 2016
Totally mystified by this persons complaint.our staff are multi"ethnic", from all over the world-we do not discriminate by race,color,religion or any persons character.we treat all patients with respect, and are aware that patients may arrive in distress /pain,and may be very anxious.perhaps this person may have misconstrued our efficiency with discourtesy -an apology may be in order.anybody can ask for the dentist to call back . i will respond asap. the same day.we are there to help.
My wife phoned for advice after our 5 year old fell at school and cut his mouth and knocked his teeth. Never has my wife been spoken to so badly before she ended up in tears. In the end we took our child to Sick Kids. If they treat people with the contempt they showed my wife on a call then I dread to think what they would do in person. Thanks for making a terrible day even worse!
Fell on my face at 7 a.m while out with the dog. Broke my front tooth. I was in by 8:00 am and what wonderful people. The dentist was just great.
First time I’ve ever needed an emergency dentist in my life, and I’m thankful they were there. It was my regular dentist’s day off, and the receptionist was trying to put me off until the following day. I did some research on emergency dentists in Toronto, and these guys popped up. Who knew losing a filling would hurt as much as it did. Thanks, I’d recommend you to anyone.
I had a very painful toothache recently, so I decided to visit this dental hospital. The doctor put in temporary fillings before I see my dentist and assured me it should be okay. After the procedure, the pain seems to have been numb down. But when I got home, the pain slowly started picking up. So, today I called them up, but they wanted me to pay more to fix the toothache that they didn't properly fixed the first time for which I paid an expensive sum of $260+. Not only that, the phone operator was extremely rude, it seems like they don't care about you once they get the money. The only reason why I decided to try out this hospital in the first place was because it had 4 star, but now in my opinion, those reviews might have been fake. Either way, if you have toothache, try to find another hospital which actually cares about patient and is actually worth your money. In my experience, this hospital charges you a hefty sum of money yet it fails to fix the toothache and asks you to pay more to "fix" it again.
Business Reply February 21, 2013
To the person who was treated December 2012 and left dissatisfied, we stand by our services 100%. If for some reason we fail or a patient is unhappy we will refund the fee or redo the treatment at no cost .Our staff are courteous and attentive. I am sorry this individual feels this way .Our business is built on empathy and fairness both in fees and customer satisfaction. please contact our office and i personally will address your concerns
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No matter where you are in Toronto or what time of day it is, this dental clinic is always one of your options. They’re easy to get to at Yonge and St. Clair, and have the kind of hours that normally you could only dream of (8 a. m. to midnight). They also have an answering service from midnight to 8 a. m. Plus, they can help you out in English, French, Japanese and Filipino, so you never have to worry about misunderstandings.
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