You can count on Dartmouth-based Aabel Fuels for timely and efficient delivery of furnace oil, diesel oil, dyed diesel oil and more. We're a family owned and operated business, and we stand behind our competitive rates and our commitment to provide exceptional service to our customers. Call us or view our website for details about our service area and automatic deliveries. more...See more text
I had the same issue . they told me they are so busy it will take a week for delivery. Imagine a fuel co being too busy in the WINTER !! They have just a phone message saying they were taking orders for Feb 21 and if we were out of fuel to go to a service station, get diesel fuel, add to our outdoor pipe, bleed our furnace, and re-start. why would AABEL think I would want and know how do that.. You are fired AABEL.
We are on auto delivery. They let us run dry on Feb 15 and 2 days later we are still unable to reach them, just a phone message saying they were taking orders for Feb 21 and if we were out of fuel to go to a service station, get diesel fuel, add to our outdoor pipe, bleed our furnace, and re-start. I cannot do that. I called a burner specialist to do it for me. He said insurance rules do not allow him to do it. Why? Too dangerous. But AABEL thinks I should do just that. You are fired AABEL.
I'm very surprised at the negative reviews for this company. It always becomes an "emergency" when you are actually out of oil so some pre-planning on the homeowners part would save a lot of headaches. I have used them for some time now and customer service is excellent and they have always delivered on time every time. Price is always competitive and they are a pleasure to deal with!
Called at 9:30pm for emergency oil delivery, and gave all my info.
Call service said they would call driver.
By 2:30am, no delivery.
Called back and was told the driver had gone home for the night at 9:30pm.
Had I known, I could have called another company for emergency delivery. Now I am still up, but this time waiting for my pipes to freeze.
I suspect the driver already had enough emergency deliveries for the night at an extra $75 a delivery, and did not want to drive out to Prospect.
Ask the Call Service person to let the office staff know what happened and ensure I get service first thing in the morning. The only thing that might change if it that really happens.
But as for emergency service requirements, I will not be using AAble as they are not willing and able when I call for an emergency delivery, nor was there any customer service actions to call and notify me that there would be no delivery.
