Optimum Auto Service is dedicated to providing quality and professional service, with an upmost level of client satisfaction. We strive to ensure our clients receive consistent and honest service. At Optimum we understand that our success is directly correlated to the level of satisfaction we deliver to our clients, for this reason we are always open to suggestions and comments. Not only do we listen, we are continuously implementing new strategies to help us improve based on your suggestions.more...See more text
Basit Alqubaisi has always been passionate about mechanics and started gaining experience in the field when he was just a young boy growing up in Kuwait. “As a child, my main hobby was mechanics and I was fortunate enough to get the opportunity to work on different vehicles growing up,” he says. In 1996, he gathered his belongings and moved to Canada in pursuit of a higher education and establishing his own career path. Originally pursuing an accounting degree, he switched his field to mechanics at NAIT and obtained his Journeyman certificate after four years.
After working for a few dealerships and then experiencing a layoff, Basit was ready for a change. “I realized right then that I couldn’t keep working for other businesses anymore,” says Basit. “I wanted to finally be able to put my education, experience and skill set to good use.” With a newfound determination to start his own auto business, Basit took a government-sponsored business course and achieved his dream of opening Optimum Auto Service at the end of 2003. By 2013, Basit had been joined by his right-hand man Mahmud Bseis, acquired ownership of the entire building, and expanded the shop’s size to six bays.
Same day service. Saved me over $1200 from what the dealership quoted me. They guarantee their work so if it's not fixed bring it back for no charge. Will use again.
Very poor communication and over charged. Went for an alignment and they didn't say it was an hourly job, nor did they tell me it was going to take longer so it would cost more. Slapped me with a fat $168 for only an alignment. Find a different shop
I recent purchased a used vehicle and took it to Optimum Auto service for inspection and few repairs on the car, I was quoted for $550 initially and after the worked on the car when I came to collect my vehicle the bill reached $925....
I was shocked for such expensive bill, for replacing front rotors and replacing brake pads with a very low quality pads and charging so much money for parts not worth at all!
very expensive place and I will not recommend it for anyone!
At first I would have recommended this mechanic shop. They are all very nice and the price was much more reasonable than other shops.
I then took my truck to my good friend less than a year later for maintenance and found out what I had replaced at Optimum was cracked and leaking fluid all over other parts which I have to now also get those other parts replaced too! They also gave me the wrong oil filter which didn't even filter my oil because of how it was positioned.
It's not worth going here unless you feel like spending more money getting the same things fixed when they shouldn't need replacing.. I drive short distances and I am not hard on my vehicles.. these mechanics are careless.
I had a brand new Acura that I had purchased from the dealership. I had also purchased extended warranty. I had my airbag light come on and when I went to Acura they said I had been in an accident. I have never been in an accident! Then they said it was probably a pothole I hit. They said all my sensors had gone off and needed to be replaced. They wanted to charge me $4000!! They also wouldn't honor my warranty. I took my car to Optimum for a second look. They found nothing to be wrong with my car. It obviously had not been in an accident and they fixed my problem for the price of the diagnostic only. They took such great care of me and my car. They were meticulous in diagnosing the problem and making sure everything was perfect. Being a female I usually hate going to any mechanic but they didn't make me feel uncomfortable or taken advantage of. I'm happy to know of an honest local business that takes pride in their work. Thank you so much for saving me $4000!!!
