Universal Ford Lincoln is a family-owned dealership, and we've been in business for over seven decades. This sense of family has carried over to the way we treat our customers. We like to say "It starts with you," and that is not just some catchphrase whipped up because it sounds nice; we truly feel that you, our customer, come first. What is a business without customers? A business can't possibly dream of becoming successful without the people it serves. We are all one another's customers at some point. We're all in this together! At our dealership, people come first. We believe in the quality Ford and Lincoln models have, and we want to guide you in the right direction, not push you there.more...See more text
My husband and I purchased a used car from Universal Ford 3 weeks ago. We were given an inspection report that said that the steering was in acceptable condition. We specifically purchased the vehicle because we trusted that Universal Ford would disclose any problems on their inspection report. Within a few weeks, we start having steering issues that have made the car unsafe to drive on the highway.
We call Universal Ford to explain the issue and ask for assistance in dealing with this problem
Just bought a brand new F150 from universal and had absolutely nothing but amazing customer service from the salesman Barry to the finance lady Lori! You made my first vehicle purchase a amazing experiencing and I'm LOVING the truck! Thank you to everyone who helped with this experience and special thanks to Chandell for sending me Barry's way!!!!!
The appointment was made and i was specific about having a ford tech look after my truck. When i arrived the advisor did not know anything about it, i was told an aprentice would be taking care of my truck or i could wait for a tech. Since that appointment ive had ticking in the engine, oil leaks and had to repair the front crank seal. Yet the problem remains.
I just picked up my new 2016 F150 XLT. Great truck! Pleasantly surprised as I did not think there would be so many improvement as my last F150 was only a 2013......I was wrong. I drives amazing, sounds awesome, and the Sync 3 system is light years better than the previous 2 versions. I have lost track, but I think this is my 7th or 8th vehicle from Universal Ford Lincoln. Thank you Brad Adams(sales) & Dagg Adams(service).
Recently took my truck in for a problem but after getting it back the same problem occurred so I took it back in again and they said oh it was something else now and they now want a grand plus to fix it.all in all they never fixed the problem,will never ever take a vehicle to them again worst service ever
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