Checker Yellow Cabs Ltd provides safe, quick and convenient taxi rides throughout the Calgary area. Our city wide service includes everyday transportation, airport shuttle service, wheelchair-accessible vans as well as transportation for special occasions. We also cater to corporate accounts.
On Sunday, September 8th 2013 at 1.52am, I called Checker Yellow Cab as I have always done before to request a cab to my house. After the phone range a few times, the automated service did not started. The phone only rang. This had also happen before on Friday September 6th. When I got a customer service rep, I was then informed that my address was Black Listed. I asked the CSR why was the address Black Listed, she told me that she did not know why. I continued to inquire for an explanation and she responded rather rudely and hung up.
A few minutes later, I called Checker Yellow Cab again in order to speak to another customer service agent to find out why and was told that because I called another Cab Service, the address was black listed.
I was rather puzzled and shock since this CSR was also rather rude.
All I know is on that Friday morning, I had to head to an 8.30am class and called the cab service requesting for a cab which I had done on numerous occasions. After waiting for 34 minutes for a cab to arrive, I boarded a bus which was also late. In my hast to get to my class which I was already 18 minutes late for, I tried to call Checker Yellow Cab and Associate Cab to cancel both cabs. I did not get an automated service to quicken my request, but the phone just kept on ringing. Once I got to my class I was unable to answer any calls. By the time I got out of my class 3 hours later, it was too late to call the cab company.
I am shocked that the address would be Black Listed. I have had positive experiences with the drivers, however the treatment I got from the Check Yellow Cab call centre was horrendous. I have ALWAYS paid for my cab service and have had positive interactions with the drivers. So for my address to be Black Listed because their automated phone service made it impossible to hasten my cancellation request is appalling!
If this is how this so called cab company treats it's customers, I would warn against using Checker Yellow Cab.
Drivers are nice and cabs are ok. Just give yourself 20 minutes of spare time to wait on hold and get transferred around if you don't get a busy signal.
To avoid being on hold, we suggest you DL Checker Cab Calgary @ your app store or thecheckergroup.com/app. It is a new feature we have which makes calling unnecessary. We have had great results with cabs coming quickly. Thank you.
By tarynkallio97
December 4, 2011
Terrible service!!!
Used to take this company everyday and now over the past few months I've had nothing but problems....keep being told wait times of 10-15 mins and end up waiting over and hour IF they even show....was left at a store when they were supposed to wait and had to walk home the cab drivers are constantly rude and never know where they're going never dealin with this company again!!!
I left my phone in their cab late last night, and WOW!! Talk about great customer service, not only did they verify my identity and address with one of my contacts. (I have no land line, so I couldn't call them) One of their dispatchers dropped off my phone the next morning to my home! Thanks Jim :)
PS My driver was quick, courteous and asked me my preferred route as well!!
We use Checker/Yellow all the time. They are always on time and their drivers are dressed very well. The drivers are very well trained on the city and usually have great service.
