Upper Canada Lower Bowel Clinic (UCLBC) which opened for business in January 1994, is a comforting and professional environment where each of our patients receives superior quality care using the most up to date endoscopic techniques and procedures. We pride ourselves on our excellent customer service and simplified patient experience. Our practitioners are highly trained and have many years of hands on medical experience which allows the UCLBC Team to diagnose, treat and manage a variety of gastrological concerns. Our facility strictly enforces Best Practice Guidelines as set out by Ontario Public Health and Health Canada for all equipment located within our facility.more...See more text
I was scheduled for a simple, routine colonoscopy at 9:45am in the morning. They did not call me in for preparation until roughly 10:53am. Then I waited until at least 11:45am for the procedure to begin, and was given 3 different excuses for the delay. Considering what we have to endure the day before, this office really does not care about your inconvenience, and knows nothing about proper scheduling.
Staff are incompetent and highly disorganised. Ive been present in the waiting area when many other patients have complained about the service. Dont follow up with positive test findings, have been waiting 1.5 months for some sort of response. Keep getting told someone will call me back, and they never do. Spoke to the nurse supervisor, completely dismissed my complaints, didnt care, kept saying moving on, and didnt acknowledge any responsibility or be apologetic.
