Welcome to Closets by Design Central Ontario, where we specialize in custom closets, walk-in closets and home office in Central Ontario and its surrounding areas. Closets by Design Central Ontario can design an attractive storage space for any area of your home that needs organizing, from the pantry to the garage and everywhere in between.more...See more text
As a former employee trust me when I say stay far away. Most employees have no experience, they will make you pay upfront before they install and laugh on the other end of the phone behind your back
We just had a pantry installed by Closets by Design and are extremely disappointed with the service and final product. The production staff misread the plans for the depth of the unit, which caused many problems. The new depth had the unit blocking a wall intercom. Rather than correcting the problem, I was told they could move the unit down. This left us with a 3-inch gap between our wall and the unit, which we've been told will be fixed using a filler piece of MDF. We find this solution unacceptable for an error that was made on the company's behalf. We informed the company of the error and that we would like better resolution to the problem -- we are still waiting to hear back from them.
I would never use this company again as the unit looks horrible, they have not yet taken ownership for their error (I was originally told the wrong dimension was in the plan I had signed off on, which was not the case) and I have yet to see any satisfactory resolution. The final product we currently have looks like something I could have thrown together myself -- for a fraction of the cost.
A previous reviewer was correct that they do ask for 50% of the payment upfront and are quick to have the remainder of the payment made (I was called about the final payment days before the install date).
The pictures you see in their promotional pieces in no way match the product they install. To be frank, the item looks cheap and of low quality. I would not recommend this company if you're looking for a nice quality item and/or good customer service.
