they lie about their warranty, and are rude and unhelpful once they have your money.
horrible customer service, and dont follow through, its not worth it for the stress it will cause you, honnestly try somewhere else
old saying, you get what you pay for, and in this case you will get product and promises that dont meet up to what they promised. They wont return your calls, emails, and will not honour the damaged products
they were friendly and nice enough when they wanted me to purchase their products.
They made all these claims of an excellent warranty. Well once they made their delivery everything changed.
1. They forgot to delivery half my order. They never phoned me, I had to email them three times with no reply to inquire about the missing products I paid for. When I went to the store Jas stated he email me about it. There was no such email, that was a untruth. I had to pick up the remainder even thou I
RUN RUN RUN RUN RUN!!!!! Did the most HORRIFIC job of installing my kitchen backsplash. DAMAGED my patio furniture while cutting tile on my deck, got grout all over my brand new quartz countertops that my husband and I had to scrape off. Grout is messy and UNEVEN all over. Grout was left all on the surface of the tiles. PLACED TILES FACING THE WRONG WAY WITH UNFINISHED EDGES LINED UP AGAINST FINISHED EDGES. Pretty sure tiling 101 teaches you not to do that!
I had been to several tile stores and could never decide what I wanted for my backsplash. The owners Hardev and Jas were not only helpful in giving me a great product at a much better price than elsewhere they gave me step by step instructions and encouragement so that I could save money by doing this project myself. They also said I could return any unused tile for a refund. I will go back there again for my next tiling projects. I would strongly recommend Tile Mart at Langley.
