Best Buy Sevenoaks Shopping Centre

WORST CUSTOMER SERVICE!I bought a TV that had to be shipped. Cancelled my first shipment without advising after I waited at home to sign for the delivery. They had a PO Box so I called with the correct address with over 24 hours notice. They still delivered tried to deliver it to the PO Box, again took the am off to sign. It takes 7 business days to change an address. What a joke! Rep was rude, talked over me constantly and did nothing to help. 2 days to get it has turned into weeks or more

I was in your Abbots ford store 2/13 approximately 10:15 for an exchange. I had received Dr. Dre headset EP in a sales contest and wanted to return them for a store credit so I could purchase an Apple TV. The c/s rep page her manager (Jaz or Jesse??) twice when he didnt respond she looked for him and he was on the floor eating a Tim Horton,s donut. He told the rep to give me the sale price for the headphones I received on 2/11 which was much less than listed in store. Wont be back

NO ONE EVER EVER ANSWERS THE PHONE!! TERRIBLE TERRIBLE!!

Very bad. Never answer their phones and it’s a pain to return to them One person doesn’t know what the other is going or has done NEVER again will I show here

There is never a knowledgeable staff member around, and they never have the stock that their shelves show they have.

I was on the phone for 20 minutes and yet no answer

I am trying to call them from out of town regarding a product I purchased there and they aren't answering the phone and its during their open hours!

Looks like No one wants to work over there. You just keep standing and waiting and no one would care about a customer there.

few people are extremely friendly but most of people are terrible. they look like they dont want to work never gonna use bestbuy again!

The "manager" was...

The "manager" was an uninformed cheeky kid who acted like I described. I asked for the contact information for the manager above himself and I have yet to be able to contact that person nor has that person attempted to contact me. Alex Kochar, mngr of Abbtsfd, has sevrl messges 2 return however hasnt yet done so.Although I have tried 2 phone the branch, the ph just continually rings with no one answering the ph, no matter what extension I call.Not professionl.They deserve 2 go out of business!