I couldn't have been more happy with my visit to the salon. The girls greeted me with a drink and took care of me probably the second i walked in the place.
Kailey gave me exactly what I was looking for and the owners even personally checked to see i was satisifed.
Horrible. Ruined my friends hair and wouldnt fix it. Hair came out in clumps after an apprentice ruined it because she wasn't supevised. Never go here. They wouldn't refund unless she jumped through hoops to make them happy but they never felt remorse for ruining a young ladies hair.
Hello Megan,
Though you do not list the name of your friend, based on the provided details, we assume you are speaking about a recent client to our salon.
We want to reiterate, as we did to this client, that we treat our clients' concerns with the utmost care. To wit, your friend was offered a complete resintallation of her extensions, free of charge, in addition to monetary compensation.
After declining elements necessary for the care of her extensions, we offered these elements, free of charge, upon her resinstallation.
Finally, your friend was promptly reimbursed, for the full amount of her expenditure.
We feel these actions are in line with Plush Salon & Spa's sterling customer service reputation. We believe that, should you and your friend provide us another opportunity, we will demonstrate as much.
Thanks,
Get an opinion about this business!
Think your friends might be familiar with this business? Ask your friends on Facebook to see what they think.
