We have been a leader in the fireplace industry serving the Calgary area since 1993. We are committed to providing our customers with the highest-quality fireplaces. Classic Fireplace has a staff of friendly and dedicated people, committed to providing you with first-class service and quality products every day. Our sales staff and managers have over 100 years of combined experience in the wood and gas fireplace business. Installing a new fireplace is a great way to bring exceptional warmth, comfort and beauty to any room. We have quality brands available for every decor, style and budget, and we provide our customers with the most dedicated customer service available anywhere. We are committed to being recognized in the community as leaders in the industry. That's what separates us from every other company.
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Disgusting service, almost a year still under warranty, 4 months non stop calling and i finally got someone to call me back, say he will check into it and then call me back, 6 months no call backs, being avoided.
When i finally got a hold of the manager he told me to basically to F off, because it wasnt installed by them but was purchased from them.
Warranty of the fireplace says 1 year parts, and its been 10 months, they are not willing to support their product.
I thought that they were a little unorganized when i was trying to book an appointment. After me bugging them a bunch i got an appointment on a Friday. 12-4 window. I took the day off work. No one showed by 1:30 so i called to make sure i was still on the books. Rachel assured me i would have service within the window. Seven o'clock rolled by and nothing, no phone call letting me know, just nothing. Can't rate their service if they don't show up!
